Personalised items are not eligible for return.
We pack orders thoroughly to make sure they reach you in perfect condition, however, if your order appears to be damaged upon receipt, please take a couple of photos and send them to us at firstname.lastname@example.org, it's likely we can replace just the broken parts.
If we make an error in the printing/personalisation (we are human!) then just let us know and we will sort that out for you straight away.
Orders over £20 include free shipping!
Your order will be sent by Royal Mail 24 service, the same as first class.
Royal Mail's expectations for its RM24 service is 1-2 day delivery, but please be aware that this is not always achieved by your local delivery office, and we will ask for some patience for your order to reach you.
In the unlikely event that your order does not arrive within 28days, we will, of course, either redo or refund in full.
RM Special Delivery guarantee's next day delivery, but please allow 1 working day for us to produce your order. Saturday delivery is not guaranteed.
We offer either DHL Express and Royal Mail International services to ship overseas.
DHL Express is the preferred option, it is handled end to end by DHL and is a very quick service, normally 2-3 days delivery after despatch, and includes email and sms notifications. We HIGHLY recommend choosing this option.
DHL Globalmail will hand your order to a delivery partner in your country. For this reason, some countries do not offer full tracking and will only offer delivery confirmation from the point of arrival within your country. Delivery times vary from country to country. Most orders should arrive with 2-3 weeks, but please allow 28 days.
DHL Globalmail cost is £10
DHL Express costs:
USA - £30.00
Belgium, France, Germany, Guernsey, Jersey, Luxembourg, Netherlands, Monaco, Republic Of Ireland,
Albania, Andorra, Australia, Austria, Belarus, Bosnia And Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Kosovo, Latvia, Lithuania, Malta, Mexico, Moldova, Norway, Poland, Portugal, Republic Of Macedonia, Republic Of Montenegro, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Czech Republic, Turkey, Ukraine, Vatican City
Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Japan, Kuwait, Lao, Macau, Malaysia, Myanmar, Nepal, New Zealand, Oman, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, The Philippines, United Arab Emirates, Vietnam
All other countries